FAQs - Frequently Asked Questions:

Are these products licensed by the teams?
Yes! All of our products are licensed and we do not purchase replica versions.

How long will it take to receive my order once I complete the checkout process?
We aim to ship 24-48 hours after a confirmed order has been placed. Your location will determine shipping transit time. Please check out our shipping policy page for more information.

What if I receive the goods and they are defective?
We do apologize if this does happen and we try to minimize any defective products leaving our warehouse by checking the merchandise and ensure it is packed properly to avoid damage in transit. However products can get damaged in transit and if this occurs please advise our customer service department immediately at returns@liberosports.net and we will advise the procedure accordingly. In addition, please check out our exchange and refund policy page for more detailed information.

Do you sell products to minors?
No, we are very strict on this issue, the products can only be purchased by a person of legal age. Please check out our User Agreement page Section 2.0 of the agreement.

What is Libero Sports privacy policy?
Please click on the Privacy Policy noted at the bottom of the site for our privacy policy.

Why do I not see my favourite teams products on your site?
If you have a favourite team and do not see your teams merchandise on the site please advise us at info@liberosports.net and let us know what team and product(s) you would be interested in purchasing. We do add teams as demand grows, so check back often.

I have completed the checkout, do I get a tracking number?
Yes, we will send a tracking number to the email address you have provided at time of account set up. The product has to leave our warehouse before we issue a tracking number. We will then email you the tracking number and a link to the shipping companies website so you may monitor the shipment status. If you are unavailable to track the order please let us know at customerservice@liberosports.net or call us at 604-315-1712 or 1-877-LIBERO1 and our friendly customer service team will advise your tracking status. We ask you provide the order number so we can track the order on your behalf.

Where can I find the User Agreement section?
Please click at the bottom of the page USER AGREEMENT and it will take you to our detailed User Agreement section.